ROI for insurance agencies and carriers
hire one Prest0n.
- get the work of about 1.4 full-time people. 212 hours a month; $3,561 year-one net, after fees. modeled · see the report
$3,200 a month, annual plan
modeled estimates from the open ROI report, version 2026-11, prices as of 9 October 2026. returned hours are capacity, not cash; these are modeled, not guaranteed, and not a promise of results.
one Prest0n in an insurance agency or brokerage, or in a carrier’s or MGA’s operations, modeled: hours returned, value after fees, the full range and the limits.
in short
the smaller firm the report starts with, in its first year.
every firm
each firm the report models, side by side.
if things go better or worse
what each firm nets in year one if one assumption is off. each line changes one assumption, for the worse and for the better; the last changes two at once.
role by role
one full-time person in each role, every listed task given to Prest0n but the ones kept by hand.
what Prest0n does not do here
Prest0n prepares the work; your people review it and decide.
- Prest0n binds nothing, quotes no rates and explains no coverage to a client: licensed staff do.
- Prest0n issues no certificates: a licensed person issues them from its draft.
- Prest0n reads plan documents and census demographics only, never health data.
- returned hours are capacity your team can use; they become savings only when they replace a hire, overtime, temps or outside spend.
sources
the public data the report’s wages and task hours rest on.
pre-release
pre-release: these reports are a draft and may change before release.
the modeled return
| firm (modeled) | plan | hours of work a month, once up to speed (modeled) | first-year value (modeled) | first-year cost | first-year net (modeled) | the month the cost is covered (modeled) | first-year net if one assumption is off (modeled) |
|---|---|---|---|---|---|---|---|
| Small independent property-casualty agency (9.5 people, commissions and fees) | 1 Prest0n, annual, billed monthly | 212 | $44,211 | $40,650 | $3,561 | month 11 | −$21,642 to $46,348 |
| Mid-size commercial brokerage with a benefits team (48 people, 40 modeled, commissions and fees) | 3 Prest0ns, annual, billed monthly | 990 | $225,317 | $126,344 | $98,973 | month 5 | −$29,413 to $344,505 |
| Carrier or MGA operations unit: commercial underwriting and claims (16 people, salaried) | 1 Prest0n, annual, billed monthly | 347 | $94,618 | $57,756 | $36,862 | month 4 | −$14,325 to $90,929 |
modeled estimates from the open ROI report, version 2026-11, prices as of 9 October 2026. returned hours are capacity, not cash; these are modeled, not guaranteed, and not a promise of results.
by role (modeled, one full-time person)
| role | hours returned a month (modeled) | net value a month (modeled) | share of one Prest0n's month |
|---|---|---|---|
| Commercial account manager (incl. placement and claims advocacy) | 35 | $902 | 19% |
| Employee-benefits account manager | 35 | $1,260 | 8% |
| Claims adjuster / examiner | 32 | $1,309 | 14% |
| Underwriter (commercial lines) | 25 | $963 | 15% |
| Agency accountant (commissions, receivables, premium trust) | 25 | $583 | 10% |
| Personal-lines CSR / account manager | 21 | $356 | 10% |
| Underwriting assistant | 19 | $248 | 14% |
| Producer (licensed sales agent) | 18 | $584 | 5.9% |
| Claims processor | 17 | $316 | 9.3% |
| Agency principal / owner | 15 | $2,537 | 3.3% |
evidence
60 tasks; 46 rest on grade-C (weakest) evidence, 63% of the lead firm's modeled value.
- Independent Agencies Total About 37,000 in 2026, a Decrease From 2024 — Insurance Journal (Andrea Wells), reporting the Big "I" Agency Universe Study source
- Big "I" and Future One Release 2024 Agency Universe Findings — Independent Insurance Agents & Brokers of America (Big "I") source
- 2024 Best Practices Study Update: Step Up, Step Ahead — Independent Insurance Agents & Brokers of America and Reagan Consulting source
- 2025 Best Practices Study (digital edition) — Independent Insurance Agents & Brokers of America and Reagan Consulting source
- How Much Should a Personal Lines CSR Handle? — Independent Agent magazine (IA Magazine), Big "I" source
- Survey: Carrier Connectivity Top of Mind for Agents — Insurance Journal, reporting the Ivans agency-carrier connectivity survey source
- 2021 P&C Underwriting Survey — Accenture (hosted by Risk & Insurance) source
- 2024 Insurance Agency Workforce Report — Vertafore source
- Implementation of the NAIC Model Bulletin: Use of Artificial Intelligence Systems by Insurers (adoption map) — National Association of Insurance Commissioners source
- Insurance Data Security Model Law (#668): adoption map — National Association of Insurance Commissioners source
- Insurance Data Security Model Law (MDL-668) — National Association of Insurance Commissioners source
- Unfair Property/Casualty Claims Settlement Practices Model Regulation (MDL-902) — National Association of Insurance Commissioners source
- Insurance Circular Letter No. 7 (2024): Use of Artificial Intelligence Systems and External Consumer Data and Information Sources in Insurance Underwriting and Pricing — New York State Department of Financial Services source
- Office of General Counsel Opinion 04-12-03 (activities of unlicensed agency employees) — New York State Department of Financial Services (former Insurance Department) source
- Activities Requiring a License and Non-licensable Administrative Activities — North Carolina Department of Insurance source
- 15 U.S.C. 6805: Enforcement (Gramm-Leach-Bliley Act) — Legal Information Institute, Cornell Law School (U.S. Code) source
- Magic in a Bottle: Challenges and Opportunities with Certificates of Insurance — Independent Agent magazine (IA Magazine), Big "I" (Ilya Filipov) source
- 6 Common Causes of Agents' E&O Claims — Utica National Insurance Group (agents' E&O loss control) source
- E&O TIP: Policy Checking and Delivery — Utica National Insurance Group (agents' E&O loss control) source
- 5 Ways Insurance Agencies Can Reduce AI-Driven E&O Exposures — Independent Agent magazine (IA Magazine), Big "I" (Timothy Ventura, Dana A. Gittleman) source
- AI and E&O — Insurance Journal source
- Agency Procedures Manual: Commercial Lines Renewal — Massachusetts Association of Insurance Agents (MassAgent) source
- Exdion Policy Check: A Smart Remedy for traditional Policy Checking Process — Exdion Insurance (policy-checking vendor) source
- How Moody Insurance Agency Uses Outmarket AI to Level the Playing Field, Streamline Proposals, and Enhance Client Consulting — Outmarket AI (agency proposal software vendor) source
- Intelligent Policy Checking — ReSource Pro (insurance outsourcing provider) source
- Navigating the True Cost of Issuing Certificates of Insurance — Certificate Hero (certificate-management vendor) source
- Hire insurance virtual assistants: The complete guide for your agency — Global Squirrels (staffing vendor) source
- Vertafore Standard Terms (updated December 2025) — Vertafore source
- EZLynx Terms of Service (01.01.2025) — EZLynx (Applied Systems) source
- Progressive copyright and terms of use — Progressive Casualty Insurance Company source
- Benchmarking Roundup: Summary of 2023 Contact Center Benchmarks — MetricNet (webinar deck hosted on BrightTALK) source
- We spend way too long in meetings (eShare research) — IFA Magazine source
- How does salesperson time saved compare when using a prospecting platform vs manual search? — Apollo.io source
- B2B Sales Prospecting Report 2023 — DemandScience source
- Invoice processing time: benchmarks, speed, and capacity — Invoice Data Extraction source
- Medical record review and analysis — LezDo TechMed (medical record review provider) source
- Experimental Evidence on the Productivity Effects of Generative Artificial Intelligence (working paper) — Shakked Noy and Whitney Zhang (MIT) source
- Claude pricing: Team and Enterprise plans — Anthropic source
- Microsoft Copilot plans and pricing (business and enterprise) — Microsoft source
- Experimental evidence on the productivity effects of generative artificial intelligence — Science 381(6654): 187-192 (Noy, Zhang) source
- ChatGPT plan pricing (Business and Enterprise plan cards, ChatGPT Work and Codex pricing documentation) — OpenAI (ChatGPT plan pricing documentation) source
- Virtual Assistant Pricing & Packages — Time etc source
- Wing Assistant pricing: General Virtual Assistant plans — Wing Assistant source
- Employer Costs for Employee Compensation - June 2026 (news release) — U.S. Bureau of Labor Statistics source
- OEWS May 2025: Customer Service Representatives (43-4051), annual median wage, national, Insurance agencies and brokerages (OEWS industry 524210); series OEUN000000052421043405113 — U.S. Bureau of Labor Statistics (Public Data API) source